Mastering Zendesk by Cedric F. Jacob

By Cedric F. Jacob

Key Features

  • Deep dive into the functionalities of Zendesk and increase your organization's shopper services
  • Learn the best way to extend the services of Zendesk by means of integrating and increasing it with third-party tools
  • A grasp point consultant that manages tickets, channels, and workflows in addition to complex safeguard features

Book Description

Zendesk is a cloud-based customer support answer that's conventional since it is simple, efficienct, versatile, and occasional rate. it truly is hugely scalable and is superb for businesses of all sizes. in case you are a Zendesk administrator and want to discover advanced-level ideas, then this publication is for you.

It covers the middle functionalities similar to handling clients, teams, and the association, and growing and including customized fields. you are going to upload personalized price ticket channels in your account. Then, you'll concentrate on customizing enterprise principles and increasing Zendesk with JIRA and Salesforce. in the direction of the top, the booklet emphasizes protection and troubleshooting points in addition to offering counsel and tips to create a extra effective aid environment.

By the top of this ebook, it is possible for you to to show a uncomplicated Zendesk setup right into a hugely custom-made operating environment.

What you are going to Learn

  • Customize price tag channels comparable to e mail, Twitter, fb, and Web-Widget
  • Add enterprise principles to create a more desirable and automatic Zendesk environment
  • Use Zendesk apps so as to add extra performance to the Zendesk setup
  • Extend Zendesk with JIRA and Salesforce
  • Create customized metrics inside of GoodData so one can manage personalized and automatic reports
  • Learn the best way to safe and troubleshoot Zendesk

About the Author

Cedric F. Jacob, sooner than beginning his personal company as a customer support advisor, author, and Zendesk admin for foreign businesses, all started his profession as a customer support consultant, from the place he improved to senior, workforce chief, and administration roles. operating for consumers akin to Runtastic and Lovoo, he makes a speciality of growing hugely personalized, scalable constructions, using his received customer support adventure and broader ardour for IT, which levels from software program and online game improvement the entire approach to cyber safeguard and hardware.

Table of Contents

  1. Configuring your individual Zendesk
  2. Agent Roles, teams, companies, and person Tags
  3. Creating customized Fields
  4. Setting Up a number of price ticket Channels
  5. Customizing enterprise ideas and price ticket Escalation
  6. Integrating and lengthening Zendesk
  7. Advanced Reporting and Insights through GoodData
  8. Security Settings and SSO
  9. Troubleshooting Zendesk
  10. Zendesk assistance and Tricks

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Windows Server 2016: Storage Solutions (Tech Artisans by William Stanek

By William Stanek

The in-depth, authoritative reference for intermediate to complex IT execs. up-to-date: November 15, 2016

Windows Server 2016: garage recommendations presents recommendations, workarounds, suggestions, and insights for IT professionals operating with home windows Server 2016. This exhaustive and finished paintings presents a deep dive into the working approach that would train you the way to squeeze each final little bit of energy and utilize the positive aspects and courses available.

Inside this fantastically prepared consultant, filled with professional recommendation, you will find enormous quantities of timesaving ideas for coping with and retaining home windows Server 2016. issues coated during this booklet include:

Configuring dossier Services
Installing Disks and Storage
Managing Bit Locker force Encryption
Configuring Roles and Features
Working with NTFS and ReFS
Using garage areas and garage Replicas
Maintaining and Optimizing Storage
Using facts Deduplication
Implementing dossier Sharing
Managing dossier defense, entry Controls and Auditing
Using Claims-based Controls, dossier Screening and garage Reporting
Developing Backup and restoration Strategies
And a lot, a lot More!!

This e-book, home windows Server 2016: garage options, is designed for use with different volumes within the Tech Artisans Library, which jointly offer a definitive source for the entire middle beneficial properties and improvements in home windows Server 2016. home windows Server specialist William Stanek doesn’t simply convey you the stairs you must keep on with, he tells you the way gains paintings, why you are going to are looking to configure them, and the way you could optimize them to satisfy your needs.

Windows Server 2016 is Microsoft’s strongest, flexible and entirely featured working process but. Get this publication and the others within the Tech Artisans Library to beat it from the interior out.

Table of Contents

Chapter 1. garage administration Essentials
Understanding Storage
Deploying dossier Services
Configuring Hyper-V
Chapter 2. Navigating garage Options
Disk administration 101
Using general and complex layout Drives
Navigating Partition Styles
Navigating Disk Structures
Chapter three. Configuring Disks and Storage
Sectors vs Clusters
Managing MBR walls on simple Disks
Managing GPT walls on uncomplicated Disks
Managing Volumes on Dynamic Disks
Chapter four. utilizing TPM and BitLocker force Encryption
Getting began with relied on Platforms
TPM Essentials
Configuring TPM
Getting began with BitLocker
Implementing Encryption, safe Boot, and community Unlock
Chapter five. dealing with BitLocker force Encryption
Preparing for BitLocker Deployment
Setting Up BitLocker force Encryption
Troubleshooting BitLocker force Encryption
Chapter 6. dossier method Essentials
Navigating Disk and File-System Structures
Working with fats Volumes
Working with NTFS
Exploring complex NTFS Features
Working with ReFS
Working with File-Based Compression
Chapter 7. holding and Optimizing Storage
Managing NTFS Disk Quotas
Automating Disk Maintenance
Automating Disk Optimization
Chapter eight. Provisioning Storage
Understanding garage Spaces
Offloading information Transfers
Using garage Spaces
Setting up garage Pools
Configuring info Deduplication
Chapter nine. coping with dossier Sharing
Navigating File-Sharing Options
Working with Shares
Creating and Publishing Shares
Managing proportion Permissions
Configuring paintings Folders
Chapter 10. Safeguarding Storage
Managing dossier and Folder Permissions
Managing dossier stocks After Configuration
Managing Claims-Based entry Controls
Auditing dossier and Folder Access
Chapter eleven. dealing with dossier Screening and garage Reporting
File Screening and garage Reporting Essentials
Managing worldwide garage Settings
Configuring type and Assistance
Enabling dossier Screening
Chapter 12. restoration Planning
Disaster-Planning Strategies
Disaster Preparedness Procedures
Developing Backup Strategies
Backing Up and recuperating Your Data
Backing Up and Restoring lively Directory
Troubleshooting Startup and Shutdown

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The Sexual Artist by Naviel Skyy,Brittany Baxter

By Naviel Skyy,Brittany Baxter

The Sexual Artist, is an unorthodox erotic fiction a few guy named, Aquari’el, who's profoundly non secular and very sexual. stability among the 2 polar opposites of spirit and intercourse, is what Aquari’el yearns to accomplish. Having a male unique dancer and pornstar as a roommate, evokes clash among the centering of Aquari’el’s better and reduce natures. the tale is instructed during the distinct descriptions of his so much intimate techniques. It provides perception on his struggles among the confusion that exists within the consistent transitions of residing for God and residing to assuage the lustful spirits that plague him. It talks approximately his prior, which led as much as his behaviors. The Sexual Artist, supplies helpful info and classes which are acceptable in genuine existence. The reader could be tantalized through the vibrant debts of Aquari’el’s sexual endeavors. It’s an eccentric erotica tale; unveiling new dimensions to the most personality with each one bankruptcy. The occasions and subject matters of the e-book are hugely unforeseen and retains the reader captivated and sexually excited from starting to finish. The Sexual Artist, is galvanized by means of the sexually charged previous of the writer, Naviel Skyy.

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GradeSaver (TM) ClassicNotes: Where Are You Going, Where by Adriana Teran,Neal Akatsuka

By Adriana Teran,Neal Akatsuka

GradeSaver(TM) ClassicNotes are the main finished examine courses out there, written by means of Harvard scholars for college students! Longer, with extra precise precis and research sections and pattern essays, ClassicNotes are the most suitable choice for complicated scholars and educators.

Where Are You Going, the place have you ever Been? word includes:

* A biography of Joyce Carol Oates
* An in-depth chapter-by-chapter precis and research
* a brief summary
* a personality checklist and similar descriptions
* recommended essay questions and answers
* rates and analysis
* a listing of subject matters
* A thesaurus
* old context
* educational essays (if available)
* a hundred quiz inquiries to enhance attempt taking skills!

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ACT Math in the Classroom: Integrating Assessments, by A-List Education

By A-List Education

Bring ACT Math and technology prep into the study room to reinforce scholar studying! during this new copublication from Routledge and test-prep specialists A-List schooling, you’ll find out how the up-to-date ACT examination is heavily aligned with the typical center, making it effortless to weave try prep into your curriculum and aid scholars hone the talents they want for faculty readiness. The ebook is full of sensible examples of ways the typical middle country criteria are hooked up to precise sections, query forms, and techniques acceptable to the ACT, so that you can at the same time organize your scholars for the try whereas enhancing their total math, technological know-how, and reasoning talents.

Bonus: A learn advisor that will help you use the ebook for school-wide expert improvement is on the market as a loose eResource obtain from our web site:

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The Last Spell (The Thickety) by J. A. White,Andrea Offermann

By J. A. White,Andrea Offermann

The spellbinding end within the seriously acclaimed Thickety sequence, ideal for fanatics of Neil Gaiman. In The Thickety #4: The final Spell, Kara and her brother Taff needs to locate the hidden items of Princess Evangeline’s grimoire to defeat Rygoth and her military of witches in a single final sturdy as opposed to evil conflict.

Kara and Taff have chanced on that the Spider Queen is looking for Princess Evangeline’s grimoire—the Vulkera. Legends say that any witch who wields its risky magic will be indestructible. Kara and Taff need to cease the Spider Queen from discovering the traditional weapon—and destroying every little thing.

They will shuttle via time with an previous enemy, come face-to-face with the creatures that safeguard the grimoire’s pages, and get to the bottom of a king’s risky mystery, prior to one ultimate conflict opposed to the Spider Queen. yet can Kara keep the folk she loves and solid a spell which can switch magic forever?

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The Dressmaker's Secret by Charlotte Betts

By Charlotte Betts

Italy, 1819. Emilia Barton and her mom Sarah reside a nomadic lifestyles, vacationing from city to city as itinerant dressmakers to flee their prior. after they settle within the idyllic coastal city of Pesaro, Emilia desperately hopes that, this time, they've got came upon an enduring domestic. but if Sarah is brutally attacked via an unknown assailant, a deathbed confession turns Emilia's international upside down.

Seeking safe haven as a clothier within the eccentric loved ones of Princess Caroline of Brunswick, Emilia reports her first flavor of affection with the fascinating Alessandro. yet her troubling historical past gnaws away at her. may she, a humble dressmaker's daughter, have a extra aristocratic earlier than she can have imagined? whilst the Princess sends her on an task to London, she grasps the chance to solve the truth.

Caught up in an online of treachery and deceit, Emilia is set to find who she relatively is - whether she dangers wasting every thing . . .

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Trains Don't Sleep by Andria Warmflash Rosenbaum,Deirdre Gill

By Andria Warmflash Rosenbaum,Deirdre Gill

Puffing, chuffing, by no means yawning 
Climbing hills as day is dawning. 
Trains don’t sleep, they 
Cross bridges and canyons, struggle through snow, cost down mountains, and meander throughout fields full of sheep. And whilst it's time to leisure and goals are only forward, by no means fear—trains don’t sleep so you can.

With the texture of a vintage and vivid paintings that captures the facility and majesty of trains, this can be a  fast-paced rhyming ode to the locomotive.

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Réussite Concours - Gendarme Gendarme adjoint - N 65 - by Rosa Lüthi,Philippe Alban,Thierry Marquetty,Valérie

By Rosa Lüthi,Philippe Alban,Thierry Marquetty,Valérie Beal,Véronique Saunier

Gendarme Gendarme adjoint Nouvelle Édition 2016 : Un « tout-en-un » pour préparer l’ensemble des épreuves  du concours Gendarme / Gendarme adjoint !

> Pour les épreuves écrites :

  • Des fiches méthode pour comprendre les épreuves
  • Des apports de connaissances
  • Des annales et sujets inédits corrigés

> Pour toutes les épreuves orales :

  • Des fiches méthode et des conseils

> Les derniers sujets d’annales corrigées et des sujets inédits pour s’entraîner

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